Privacy Policy

Effective date: 2026-09-16 — Version: 2.0.0

This page explains what Livo collects, why, and how you can delete it. It applies to everyone who uses the Livo app or our websites.

Questions: privacy@livo.africa.

1. Who we are

Livo is a worldwide community app. You pick a community. Inside it you can use a map, eat, events, activities, shopping, a marketplace, local services, and weather.

Livo is operated by its founders, Pierre van Rooyen and Elvera van Rooyen. We have not formed a separate company. We do not pretend Livo is only for one country.

Public sites: livo.town (primary) and livo.africa (same pages, stays live).

Privacy: privacy@livo.africa. Other legal: legal@livo.africa. Help: support@livo.africa.

2. What we collect

We only collect what we need to run Livo.

When you sign in (Google, or Apple on iPhone):

• Your name
• Your email
• A profile photo, if the sign-in provider shares one
• A phone number, only if you add one

When you use Livo:

• Listings and posts you create (places to eat, events, activities, shops, marketplace posts, local services)
• Reviews, votes, saves, and other contributions
• Points activity
• Messages you send to other people in Livo about a listing

Location (only if you allow it):

• Approximate location so we can show what is near you on the map
• More precise location only if you turn on an extra local feature that needs it, and only while you use that feature. You can turn it off.

Automatically, on the device:

• A device identifier, so we can send you push notifications you asked for
• Usage and diagnostics (which screens you use, app version, device type, crashes) through Google Analytics for Firebase. We use this to fix Livo and see what people use. We do not use it for ads. Livo has no advertising ID.
• Approximate IP-based location, used only for fraud prevention and language defaults

We do not collect government ID numbers, bank or card numbers, biometric data, or data about children under 13.

Map pictures and place names come from open map data. How we may store and credit that map data is a separate matter (MAP-LICENCE). This privacy page does not change that licence.

3. Why we collect it

We do not sell your data. We do not share it with advertisers.

4. Legal basis

• Your consent — when you sign in you accept this policy. You can withdraw by deleting your account.
• Contract — we need some data to give you the service you asked for.
• Legitimate interest — safety, fraud prevention, and product analytics (Firebase). You can object by emailing privacy@livo.africa, or stop collection by deleting your account.
• Legal obligation — when the law requires us to keep or share a record.

Your country's privacy and consumer law always applies. We do not pick one country's statute as the identity of Livo.

5. Sharing

• Other people in your community. If you post a listing or a review, other people can see what you chose to show (for example your first name and the listing). We do not show your email or phone by default.
• Google or Apple. They handle the sign-in step. Their own privacy policy applies to that step.
• Service providers we use to run Livo. Cloud hosting, push notifications (Firebase / Expo), and analytics (Google Analytics for Firebase). They may only use your data to provide that service to us. Analytics is not sold and not used for ads.
• Lawful requests. If a competent authority issues a valid legal order, we may disclose specific data — and we will tell you unless the law forbids it.
• If Livo is sold. Your data would move with the product under the same protections. We would tell you first.

We do not sell personal information. We do not share it with advertising networks or data brokers.

6. How long we keep it

• Account data — while your account exists
• Listings, reviews, votes — while they are on Livo; anonymised if you delete your account
• Location from an extra local feature — deleted within 30 days after that feature stops
• Support emails — 24 months
• Records the law requires (for example tax) — for the period the law requires

When you delete your account, we delete or anonymise your personal data within 30 days, except where the law requires a longer keep.

7. Your rights

You can see the personal information we hold, correct it, delete your account, object to some processing, withdraw consent, get a copy in a common format, and complain to the data protection authority in your country.

Email privacy@livo.africa. We will reply within 30 days.

You can also delete in the app: Settings → Account & Privacy → Delete Account. Public instructions: https://livo.town/account-deletion (same page on livo.africa).

8. Children

Livo is not for children under 13. We do not knowingly collect data from anyone under 13. If you think a child has an account, email privacy@livo.africa and we will delete it.

To offer a listing as a business or organiser, you must be 18 or older and allowed to do that under the law where you offer it.

9. Where your data goes

We host Livo on cloud servers. Some of those servers, and some tools we use (sign-in, push, analytics), may be in a different country from you. We use contracts that require those providers to protect your data.

If we change how we host Livo in a way that meaningfully affects this, we will update this page.

10. Security

• HTTPS for traffic between the app and our servers
• Restricted internal access
• Routine review of our systems

No system is perfectly secure. If we discover a breach that affects your personal information, we will tell you and the relevant authority as the law requires.

11. Changes

The current version and date are at the top. If we make a material change, we will notify you in the app.

12. Contact