Account & data deletion

Effective date: 2026-09-16 — Version: 1.1.0

This page explains how to delete your Livo account and the personal data with it. It applies to the Livo app (com.pvrooyen.livo).

Delete from inside the app

1. Open Livo and make sure you are signed in.
2. Go to Settings → Account & Privacy → Delete Account.
3. Confirm when asked.

Your account is deleted immediately. Your private personal data (name, email, phone number, profile photo, device identifiers, and location history) is permanently removed. Community content you created (reviews, listings, events, votes) is anonymised so it no longer identifies you.

If you cannot use the in-app option

Email us and we will delete the account for you:

• Email: privacy@livo.africa
• Send the request from the email on your Livo account, or tell us that email so we can check it is you.

We respond to deletion requests within 30 days.

What gets deleted, and when

• Deleted or anonymised: your name, email, phone number, profile photo, device identifiers, location history, and the personal information attached to your community content.
• Timing: in-app deletion takes effect immediately. For email requests, and for anything that must be cleared from backups, deletion completes within 30 days.
• Exceptions: we may keep a limited set of records longer where the law requires it (for example legal, tax, or fraud-prevention). Those records are not used for anything else.

Full detail: Privacy Policy. Same page on livo.africa.